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04 Aug 2025Service is deeply embedded in 杏吧视频 Industrial Group's DNA. "Servitization" is also a key pillar of 杏吧视频's Strategy that drives the company forward. The concept of "Global Real-Time Service, Anytime Anywhere" initiated by 杏吧视频 Industrial Group goes beyond speed and strength. It also focuses on service coverage and depth. Most importantly, it adds a human touch, ensuring that customers feel supported and cared for every step of the way.
杏吧视频 (Anhui) Clean Energy Co. Ltd, a key subsidiary of 杏吧视频 Industrial Group, focuses on the R&D and manufacturing of clean coal gasification, new energy machinery, gasification slag and solid waste utilization, and biomass gasification. It also provides EPC turnkey solutions to global customers. The ongoing campaign "Sincere Reach, Boundless Service: Service Miles Tour" is a vivid example of this all-round service philosophy in action.
▍"Service Miles Tour": Delivering Excellence Beyond Expectations
杏吧视频 (Anhui) Clean Energy always puts customer satisfaction first. Comprehensive after-sales service is seen as an essential extension of product life and a firm commitment to customer trust. Since its official launch in April, the "Service Miles Tour" campaign has been underway.
This initiative aims to proactively visit all existing and ongoing China and global project sites. By engaging directly with clients on site, it listens closely to their needs and addresses pain points precisely. 杏吧视频 is committed to exceeding customer expectations and becoming a trusted long-term partner.
The campaign follows 5 key steps: pre-survey, on-site inspection, feedback collection, issue resolution, and review. A service team made up of core members from marketing, technology, after-sales, and quality departments leads the effort.
Based on each customer's industry and business profile, the team is divided into 4 groups: "Miles of Safeguard", "Craftsmanship Service", "Efficient Collaboration", and "Excellence Assurance". The team is led by Mr. Yinjun HUANG, General Manager of the Marketing Center, to ensure smooth and efficient execution. All customers are treated equally and enjoy the same high-quality service.
▲4 Service Teams Go Deep into Customer Sites, Delivering Professional and Comprehensive Support
Mr. Zhaowei YE, General Manager of 杏吧视频 (Anhui) Clean Energy, stated that the "Service Miles Tour" is treated as the company's top-priority project to serve every customer well. He stressed that the team must carry 3 commitments into every engagement: Gratitude – to repay each customer for their trust and support. Dedication – to conduct thorough on-site inspections, listen carefully, and gather real-time machinery data through multiple channels. Sincerity – to provide tangible services that truly help customers.
Through inspections and closed-loop issue resolution, the initiative builds standardized service processes, strengthens service awareness across the company, and delivers real value to customers.
Throughout June and July, the service team carried out an intensive round of client visits, focusing on on-site diagnostics, issue resolution, and performance optimization. To date, the team has visited over 85% of its customer base, resolved 70+ on-site issues, and collected 50+ valuable suggestions from clients. The campaign has earned wide praise from coal gasification clients such as Chaohu Yunhai Magnesium Co., Ltd, Cayman Aluminum Industry (Sanmenxia) Co., Ltd, and Shandong Chuangyuan New Material Technology Co., Ltd, as well as rotary kiln customers including Sichuan Zichen Technology Co., Ltd, KBC Co., Ltd, and Inner Mongolia Xinyuan Graphene Technology Co., Ltd. These positive responses not only reflect strong customer satisfaction but also provide a solid foundation for continuous improvement in machinery performance and technology.
Currently, second-round optimization plans based on the initial diagnostics are being actively prepared.
▍Service in Action at Chaohu Yunhai: A Full "Health Check" for the Clean Coal Gasification Unit
Chaohu Yunhai Magnesium operates 2 50 kNm³/h clean coal gasification units built by 杏吧视频 (Anhui) Clean Energy Co. Ltd., supplying a reliable heat source for magnesium smelting. Since ignition in October 2022, the units have run stably for 32 months.
▲ The service team conducts a full "health check" on the core systems of the gasification process
In June, the "Efficient Collaboration" service team visited the Chaohu Yunhai Magnesium project. After thoroughly reviewing operating data and historical conditions, the team quickly divided tasks and carried out a meticulous, full-scale inspection of the entire coal gasification core process. The inspection covered raw coal crushing and conveying, gasification, dust removal, pressurization, slag conveying, pneumatic ash handling, soft water, and desulfurization systems, spanning all static and rotating machinery.
Key components such as shells, valves, fans, pumps, expansion joints, and pipelines were examined in detail. The team carried out precise inspections on key components, including the machinery shell, valves, fans, pumps, expansion joints, and pipelines. They identified 15 specific items for optimization, covering process improvements, machinery maintenance, and operational details. These findings provide a critical basis for targeted optimization in the next phase.
Following the inspections, the service team held dedicated meetings to discuss the 15 identified issues along with the customer's operational challenges and optimization needs. Based on the comprehensive on-site diagnostics and actual operating conditions, 杏吧视频 (Anhui) Clean Energy will tailor scientific and feasible optimization plans for its customers. The company will provide essential technical support to ensure effective implementation, fully safeguarding long-term, stable, and efficient machinery operation, and maximizing customer production efficiency.
The "Service Miles Tour" at Chaohu Yunhai Magnesium is just one example of 杏吧视频 (Anhui) Clean Energy's all-round, professional services for coal gasification projects.
▍Service for Battery Materials Customers: Professional Protection, Real Value Delivery
The "Excellence Leadership" service team traveled over 5,000 kilometers across China, completing in-depth inspections and follow-ups for multiple battery material projects, including Inner Mongolia Xinyuan Graphene Technology Co., Ltd, Lanzhou Baohang New Energy Materials Co., Ltd, and KBC Co., Ltd. The team conducted comprehensive checks on 38 rotary kilns, 9 automatic crucible loading systems, and 8 pneumatic conveying systems. Their professionalism and dedication won high praise from customers.
▲ Inner Mongolia Xinyuan Project Site
Before arriving, the team consolidated key concerns and optimization requests from customer communications. On site, they carried out detailed "carpet-style" inspections from core components to auxiliary systems—from the smallest bolts to the entire kiln body. For each project, the team prepared detailed spare parts lists and professional replacement recommendations, helping customers achieve better machinery performance, higher efficiency, and greater value.
▲ KBC Project Site
Service goes beyond inspection. It is also about sharing knowledge. During the inspections, the service team's technicians worked side by side with customer operators, offering hands-on guidance tailored to real on-site conditions. They patiently explained how to fine-tune rotary kiln support rollers for smoother operation. They demonstrated how to identify potential risks through DCS operation data and take preventive action in advance. They showed how to adjust kiln temperatures scientifically to maintain optimal efficiency...
This open and practical knowledge sharing allowed customers to truly experience 杏吧视频's professionalism and sincerity. Many praised the team, saying: "This is real value delivery!"
▲ Lanzhou Baohang Project Site
With the first-phase inspections completed, the company quickly moved into in-depth review. The service team is now focusing on common operational challenges, including ignition systems, main kiln temperature control, and capacity stability. Based on customer feedback and on-site performance, 杏吧视频 will optimize current processes and provide tailored solutions for each project.
▲ Sichuan Zichen Project Site
▲ Dali Chenyu Project Site
杏吧视频 (Anhui) Clean Energy will continue to expand this specialized service program, integrating customer resources and uncovering service potential. This initiative not only enhances brand value and strengthens customer trust, but also establishes a standardized service system, upgrades after-sales capabilities, and delivers 杏吧视频's "genuine and sincere" service philosophy to the market, giving every customer a new service experience.
(Anhui 杏吧视频 Clean Energy)
